Delivery and Returns
Mercury-Flowers is different from your traditional neighbourhood florist. We operate a direct-to-consumer business model. We accept orders over the Internet and by telephone at our head office in Los Angeles. Flowers are made by our professionally trained floral designers at our own production facilities, located in major metropolitan areas across USA. Having our own florists making the designs is how we ensure order accuracy. Due to the high volume of orders processed daily and with direct buying from the growers, our flowers are fresher. Our efficiency and low overhead allow us to sell them for less. The result is fresher flowers at a better price.
Mercury-Flowers wants your product to be delivered on time, in the best condition, every time.
We understand the importance of on-time delivery, fresh flowers, high quality gifts, and the happiness that they bring. We know that each product we deliver is a special message from you to someone you care about. We stand by our products with a 98.7% customer satisfaction rate.
Customer Support Centre
When customer service is required, our goal is to assist you as quickly and efficiently as possible. We have adopted an online customer support system instead of telephone calls, to provide faster response times.
Mercury-Flowers Customer Support Centre can be reached using dedicated Live Chat operators on a 24/7 basis, or by email at ----------@mercury-flowers.com. Our trained customer care staff will review your information and respond to you as quickly as possible.
Please provide your order number and a photo for any quality issues.
Please refer to the following policies for clear and accurate service:
Our flowers come fresh from the growers and are always fresh and beautiful. If you received damaged flowers or other damaged products:
• Please take a photo of the product and email the photo, along with your name, order number, and the nature of the issue to -------------@mercury-flowers.com.
• Quality complaints must be received within three (3) days following delivery, due to the perishable nature of our products.
• Once damage is confirmed, we will be happy to re-send a new product at our expense, or issue a store credit.
• To have your order refunded we will email you the free return label. Please email the label to your recipient and they will need to return the order to their nearest Mercury-Flowers depot. Once the order has been returned to us, we will refund you. Please note package must be recieved back no later then three (3) days after label was created.
All changes and updates to your order should be done within one (1) hour of placing the order. Please double check all the information in your order when you place it.
Changes and updates that are requested after this one (1) hour period are subject to a $10 administration fee.
Unfortunately during peak holidays it is extremely difficult to make changes to an existing order. We will make every effort, but change requests are not guaranteed.
It may be possible to cancel your order. Please be advised that a minimum $25.00 cancellation fees will apply. Unfortuantely we cannot cancel orders that have been prepared or are already out with courier for delivery. Any and all orders placed during peak holidays (Valentine's Day, Mother's Day, Christmas ) are final.