Using Accordion for FAQ's

This is the most common question we receive. When in need of confirmation of delivery, make your request in the Additional Information section on the secure order page at checkout. If you have ordered (and did not request confirmation) contact us at -----------@mercury-flowers.com or call us at +1 310-890-7102. We have an outstanding track record of delivering flowers on-time throughout Canada and across the world. Read more information about delivery here.

Yes, we do deliver on Sundays to many. Once you reach our secure order form and choose a delivery city, our form will let you know if Sunday delivery to the area you have selected is not available. If you require any more information, please call us, and we'd be happy help.

Our deliveries usually range between 10AM-6PM to Residential addresses and 10AM-4PM for Business deliveries.

Yes, we can deliver at a specific time on a specific day. When ordering, just select the date and time of delivery.

To ensure our standard of quality is maintained, the driver will usually bring the flowers back to our affiliates location for safe storage until they can reattempt delivery. In some situations, it may be left at the door or with a neighbour. In all cases, a door tag or phone message will be left to inform the recipient. If you have instructions and anticipate that the recipient may not be home, please let us know how you'd like us to handle it in the Additional Information field.

Yes, you can certainly request that in the Additional Information field when placing your order as we always do our very best to honour requests made in the Additional Information field. However, in most situations, it is ultimately the delivery driver’s discretion as in certain scenarios it may be unsafe to leave the delivery at the door. These can include poor weather conditions, very hot or freezing temperatures, or the possibility of theft or damage to the product. In these cases the driver may attempt to leave the arrangement with a neighbour or they may leave a door tag or phone message to arrange for another, more convenient, delivery time with the recipient.

In most cases, we cannot guarantee successful delivery when attempting to keep the delivery a surprise or without valid information for the recipient. In general, we advise against withholding vital information to ensure the delivery is a surprise as we believe that the worst kind of surprise is a non-delivery due to the recipient being unreachable. In our experience, the recipient almost always prefers to know of the delivery beforehand as it allows for our affiliate to arrange for the most convenient delivery time with the recipient.

Certainly! Please be sure to include as much information as possible to find or reach the person receiving the flowers. The more information, the better! Our affiliates also greatly appreciate it when detailed delivery instructions are included in the Additional Information field. Please note, some delivery locations can only accept deliveries via a receiving desk, concierge, guard, main office, or superintendent.

Absolutely! Please be sure to provide the legal first and last name so our affiliate can find the recipient. A maiden name may be required in some areas depending on the hospital's policy. Including Additional Information such as the room number or section of the hospital to find the recipient will help ensure a smooth delivery. Some situations may require the delivery to be left at the front desk of the hospital where an employee or volunteer at the hospital will ensure the gift reaches the recipient.

We are sorry to hear that you wish to cancel your order! Cancellation requests can be made by contacting us via phone or email. We recommend contacting as soon as you can to see if cancellation or alternate accommodations for your order are achievable. We try to be as flexible as possible and are more than happy to work with you to ensure a successful delivery. Each order we fulfil is individually hand designed with care and personally delivered directly to the recipient. With reasonable notice, we can accommodate order cancellations immediately upon request. Please note that in some cases, cancellations may not be possible. These may include situations where we receive short notice or if the order has already been dispatched and delivered or is en route.

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